Privacy Policy

At Dropvexa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

When you place an order or contact us, we may collect your:

Name
Phone number
Email address
Delivery and billing address
Order and payment information

We may also collect basic website information such as your IP address, browser type, and cookies to improve our website and services.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you regarding your order
Process returns and customer service requests
Improve our website and services
Prevent fraud and unauthorised transactions
Send promotional offers where permitted by law and, where required, with your consent

3. Sharing Your Information

To fulfil your order, we may share necessary information with trusted suppliers, warehouses, payment providers, courier companies, and delivery partners.

We do not sell or rent your personal information to third parties.

4. Payment Security

Payments are processed through secure third-party payment providers. We generally do not store your complete credit/debit card details on our systems.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide relevant services or advertising.

6. Data Protection

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

7. Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also opt out of promotional communications at any time.

By using our website, you acknowledge this Privacy Policy and its terms.